We do not offer refunds or returns for change of mind. However, if your item arrives damaged or incorrect, please contact us, and we’ll make it right.
If your order arrives damaged, please email us at info@mirarimatcha.com within 7 days with your order details and photos of the damage, and we’ll arrange a replacement or refund.
Once an order is placed, we begin processing it immediately. If you need to make changes, contact us as soon as possible, and we’ll do our best to assist.
Shipping times vary based on location. Orders are typically processed within five business days, with estimated delivery times provided at checkout.
Yes, we offer domestic shipping within Australia. Rates and delivery times vary by destination and will be calculated at checkout. We do not currently offer shipping outside of Australia.